We have JIRA Build Enterprise Edition, Version: 3.13.5 with MSSQL database at separate server in our company.
All worked fine, but after JIRA migrate to new server, we faced strange issues with operations.
Browsing JIRA fine, but when someone pushing button "Resolve Issue", "Close issue", etc. there are some delays ~5 seconds.
I checked logs and found following lines:
http-80-Processor25 ERROR [event.listeners.mail.InProgressListener] java.sql.SQLException: Network error IOException: Connection timed out: connect
I do not have a lot experience with JIRA administration. So need help.
Thanks in advance.
This problem is occurring because JIRA is not being able to connect on the database. Try to move the database to the same server as JIRA and check if the problem persist.
In advance, JIRA 3.13 is no longer supported since 2011, so please upgrade it to a newer version (currently is 6.0.7) as soon as possible. Many bugs has been fixed since 3.13.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs