JIRA performance issue


We have JIRA Build Enterprise Edition, Version: 3.13.5 with MSSQL database at separate server in our company.

All worked fine, but after JIRA migrate to new server, we faced strange issues with operations.

Browsing JIRA fine, but when someone pushing button "Resolve Issue", "Close issue", etc. there are some delays ~5 seconds.

I checked logs and found following lines:

http-80-Processor25 ERROR [event.listeners.mail.InProgressListener] java.sql.SQLException: Network error IOException: Connection timed out: connect

I do not have a lot experience with JIRA administration. So need help.

Thanks in advance.

2 answers

Hi Enzo,

This problem is occurring because JIRA is not being able to connect on the database. Try to move the database to the same server as JIRA and check if the problem persist.

In advance, JIRA 3.13 is no longer supported since 2011, so please upgrade it to a newer version (currently is 6.0.7) as soon as possible. Many bugs has been fixed since 3.13.

Best regards,
Lucas Timm

Ho Lucas,

Many thanks for quick responce and suggestions!

I will follow your recommendations.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,228 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you