JIRA ondemand (trial version) running slowly


We're evaluating JIRA ondemand (vanilla version without any addons). We currently only have the administrator user and have not yet done much with it (actually no other users added, no tickets or projects open). We're noticing the website runs quite slowly acrross several browsers (we mostly use Safari, Firefox and Chrome).

Although we have a good internet connection (20/20mbit fiber optic, national telecom). Our ping to <ourcompanyname>.atlassian.netis averages around 200ms.

It takes up to 10 seconds to load different sections of the page.

Do trial versions run in a separate environment from actual paying customers? Can we expect the website load time to come down once we become paying customers? What geographic options come with JIRA ondemand? Can our instance be moved to a hosted platform with less latency?

Best regards,


1 answer

1 accepted

This widget could not be displayed.


It should be the same speed for paying and evaluation customers. For this slowness issue I believe the best course of action is to open a support ticket (http://support.atlassian.com) for the OnDemand project. It's also possible to migrade from the OnDemand to a hosted instance.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

178 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you