JIRA notification mails are delivered only after a long delay.

When we restart the jira , mails will get delivered without any issue for one or two days. But the test mails are working properly.

Can someone please help me to resolve this.

3 answers

0 votes

What is the delay that you have configured for mail service? You can find it under Administration > System > Services. Look for Mail Queue Service

Hi Jobin,

 

The delay of mail queue service configured is 1 minute.

Thanks and Regards

Neena 

Are you seeing any error in the logs about mail dispatch?

No errors are there regarding mail in the log. But i can see the below errors: 015-01-29 17:51:08,923 QuartzScheduler_Worker-3 WARN ServiceRunner com.atlassian.analytics.client.upload.S3EventUploader:job [analytics.client.upload.S3EventUploader] Error sending analytics data to Amazon S3 storage, error message: Unable to execute HTTP request: connect timed out 2015-01-29 17:51:08,923 QuartzScheduler_Worker-2 WARN ServiceRunner com.atlassian.analytics.client.upload.S3EventUploader:job [analytics.client.upload.S3EventUploader] Error sending analytics data to Amazon S3 storage, error message: Unable to execute HTTP request: connect timed out 2015-01-29 17:51:08,924 QuartzScheduler_Worker-1 WARN ServiceRunner com.atlassian.analytics.client.upload.S3EventUploader:job [analytics.client.upload.S3EventUploader] Error sending analytics data to Amazon S3 storage, error message: Unable to execute HTTP request: connect timed out

Hi Jobin, Also one more thing, the weekly subscription mail from jira is getting send at the correct time. Also 1000's of mails are stuck in the mail queue, we are able to send test mails. Thanks and Regards Neena

0 votes

Take a thread dump and look at what the quartz worker threads are stuck on

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