JIRA not sending emails on issue activity as requested

We have created Requirements issue type and set email notifications to Assignee when requirement updated, but no emails are being sent.

Any suggestions?

3 answers

1 accepted

0 votes
Accepted answer

We were hoping to be able to restrict notifications to issue type rather than project, but that's fine. Thanks for the information.

1 vote

The notification scheme belongs to the project, not the issue type, so check that the project is using the right scheme

Check the scheme again, make sure it says "issue updated" = "Assignee", and then when you are testing, you are definitely using "Edit issue"

Finally, make sure you are NOT the assignee, or check that you have the "email me on my own changes" flag set to true when making the changes, or it will drop the emails silently.

first of all open your project by clicking "view project". then click on the edit notification scheme. you will be able to view three columns- event, notification and operation. now you need to check whether the assignee of the project is there in notification column corresponding to the event"issue updated" if not then add him to this field by clicking "add" button in the operations column. as soon as you add the assignee in the project role of the project to this. The assignee will start getting emails corresponding to the issue updated notifications.

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