• Community
  • Products
  • Jira
  • Questions
  • JIRA migration - target JIRA instance does not have LDAP authentication available, how to restore with alternative credentials?

JIRA migration - target JIRA instance does not have LDAP authentication available, how to restore with alternative credentials?

I am trying to migrate data from a version of JIRA running on another companies servers, to our internal version of JIRA running on a different platform.

I got a full backup of the source JIRA and I managed to restore the backup to my local version but i was unable to login after the restore was complete - when I checked the logs I could see LDAP authentication errors appearing.

The version of JIRA that made the backup is using LDAP authentication but the LDAP server is not accessible from my company network, is there a way to login to the new version of JIRA that will bypass the LDAP server? (once I am logged in I can then edit the authentication settings)

1 answer

1 accepted

0 vote

I had this problem recently... I think if you run it in the debugger you can fudge things and get logged in, but this is quite tricky.

The easiest thing is for you to ask the people that made a backup to temporarily create a local user directory with a user name and strong password, put that account in the system admin group, then do the backup, then they can delete the local user dir.

Thanks for the advice, I will try to get another backup created with a local user added.

I am also exploring the option of restoring from project backups, which would avoid the overwriting of user accounts but this may bring extra complexity of setting up the custom fields, workflows, etc

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,203 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot