JIRA mail handler: Why is JIRA overwriting the default reporter option?


I defined a mail handler to create a new issue or add a comment to an existing issue. This feature is working so far except a small, but annoying bug:

Every time the mail handler processes an email, it changes the default reporter from "dpss.supportmail" to "dpsd.developer" (see screenshot). Both had the same rights, so I reduced the rights of creating issues for the user "dpsd.developer" only to force an error:Bildschirmfoto 2014-09-17 um 17.09.19.png

I also deactivated the user "dpsd.developer" and created the mail handler completely new - but nothing is helping. The mail handler still wants to use "dpsd.developer" instead the correct user (with the correct rights).

I didn't change any other mail configuration - what can be the reason for this kind of error?

1 answer

1 accepted

I found a solution by myself:

After deleting the "dpsd.developer" account, JIRA changed the default reporter to another user again, but NOT to the correct (entered) "dpss.supportmail". So I renamed "dpss.supportmail", changed the user mail account and deleted the "new" wrong user. I didn't touch the default reporter option any time.

Now it seems that JIRA uses the correct default reporter and everything works fine - crazy.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,254 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot