JIRA mail delay

We've been having sporadic problems with mail coming from our OnDemand instance; mail sent to multiple folks in tests are taking upwards of 90 minutes to get out of JIRA, regardless of where the mail is being sent, including large mail providers such as gmail or hotmail.

The problem appears to be the mail queue outbound from Atlassian - I can send an email from there and get a response at numerous places less than a minute later, but other tests to the same folks show longer lead times - and everybody receives it at the same long lead time, so it's not the recipient's issue.

Is there any way to determine where something is in the Atlassian mail queue (not my JIRA instance to the Atlassian mail server queue - that part is very quick)? Or get an idea of the delay at the Atlassian mail queue? For a cloud-based SaaS instance, this is unusual - I would expect resources adjust to the needs of the system and not have such delays.

1 answer

1 accepted

This widget could not be displayed.

Hi LeeC,

The behavior you're describing is really unusual and not within our expected response times for the Mail service inside OnDemand, can you please open a support request at https://support.atlassian.com so one of our Support Engineers can have a look on your instance and try to sort out what can be happening in your particular test case.

There isn't a really easy way for you to monitor the mail queue, usually once the mail leaves your instance queue the delivery to the target mail provider should take less than a couple of minutes in the majority of the cases.

Felipe Cuozzo
OnDemand Development

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

88 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you