JIRA log is recording plugin exception and causing log to grow exponentially

2013-03-07 11:59:16,505 http-8082-1 ERROR mnambiar 719x185x1 1jecugw /browse/MS-93 [jira.plugin.issuetabpanel.IssueTabPanelInvokerImpl] Exception thrown while trying to call showPanel() for com.tuncaysenturk.jira.plugins.jira-enhancer-plugin:reopened-issue-tabpanel (Reopening history of the issue) com.atlassian.util.concurrent.LazyReference$InitializationException: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.tuncaysenturk.jira.plugins.ReopeningsTabPanel': Initialization of bean failed; nested exception is java.lang.NoClassDefFoundError: com/opensymphony/user/User

How do I fix this or make this error go away?

1 answer

1 accepted

Hi Manju,

Looking at the error log, it looks like the problem could be related to JIRA Enhancer plugin, due to the following class file being mentioned:
- com.tuncaysenturk.jira.plugins.jira-enhancer-plugin

Since this is the case, first may I know if you have the mentioned plugin installed in your JIRA installation? And if yes, can you kinldy check if the current plugin version is compatible with your JIRA instance version?

You may check the plugin version compatibility with JIRA by visiting the Atlassian Marketplace.

Hi Ahmad,

Yes, the plugin is installed - log records the following

Jira Enhancer Plugin : com.tuncaysenturk.jira.plugins.jira-enhancer-plugin
Version : 2.2-SNAPSHOT
Status : enabled
Vendor : Tuncay Senturk

Checking the compatibility



Hi Ahmad,

JIRA Enhancer Plugin

v. 3.3.2 for JIRA 5.0 - 5.2.7.How do I update?

Hi Manju,

Thanks for the update here. Based on your feedback, it looks like the problem could happen due to plugin compatibility issue.

Since this is the case, we can try to fix the problem as follows:
- Download the latest JIRA Enhancer Plugin from our Marketplace
- Go to your $JIRA_HOME/plugins/installed-plugins directory
- Remove the plugin JIRA Enhancer plugin .jar file from the directory
- Move the downloaded latest JIRA Enhancer plugin .jar file to the $JIRA_HOME/plugins/installed-plugins directory
- Restart JIRA, and this should fix the problem

I hope that this will help, kindly let us know how it goes!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,307 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot