JIRA linking to Confluence Page fails with error

Hi All,

I have JIRA and Confluence linking provided where by in some project i am successfully being able to add pages to JIRA projects. 

Currently i am facing an issue with one of my JIRA project linkage with an error stating "Unable to create a link to Confluence as the application does not have any authentication configured."

Though there is JIRA and Confluence link created and its working fine.

There restrictions being applied on Parent pages, could this be one of the reason of restricting me to link confluence page.

It would be great help if anyone can help me on this issue.

 

Thanks,
Akash 

3 answers

0 votes

Hi Akash,

You could be right although I've never heard an issue with permissions causing this issue before. I suggest some actions:

1) Delete and recreate the app links and configure the OAuth authentication method for both apps

2) Check if this issue replicates on a staging environment. If it does, then remove the link from the page and from the issue and try to link them again with a new app link of the first step above.

I hope this helps!

Cheers,

Rodrigo

Hi all, 

I'm experiencing very similar symptoms on our setup.

FYI

  • App link diagnostics show "tick" on both sides (JIRA & CFL),
  • both JIRA & CFL are installed on same machine in a DMZ

wedonot.PNG

 

Hi,

We are not using OAuth Mechanism here. we have it currently disabled.

 

Thanks,
Akash 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,115 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you