JIRA keeps sending email notification when it should not

We have setup our own notification scheme, but it seems we still are receiving emails – even when notification helper sais we should not. What could be the cause?


Here is the received notification email:


And here is what notification sais about the same event:



1 answer

1 accepted

0 vote

Could you check the event that the workflow fires for the transition from "Open" to "In Progress"?  I'm not sure it is an "issue updated" event, I suspect it is "work started"

It is not the "work started" event. However I notice that the workflow transition has a fire a Generic Event post function, so I think that is it.


Ah, I was guessing that you were on the standard Jira workflow which fires "work started". I was looking at the right thing though :-) When you add your own transitions, the default event added automatically is "generic". So just check the notification for "generic" is set up correctly, or change the event to a more appropriate one.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 9 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

33 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you