JIRA issue status change: Endless hourglass, but not committed

Hi, we have a problem with our workflow of JIRA Agile.

The status transition from "In Progress" to "Verify" does not work. If I press the button "Verify", I see the spinning hourglass, but nothing happens. If I load the issue again, it is still in status "In Progress".

What could be the reason for this?

What can we do to troubleshoot it?

1 answer

0 vote

What validators and post-functions do you have on the "Verify" transition?

What does your log file say at the time you click the button?

Thank you for the help – now we have just found the reason. The transition was referencing an input mask which was not present in the workflow. We removed that, and now it works fine!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

764 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you