A user of mine complained about the following behavior in JIRA (6.3.15). Here are the steps to reproduce:
At this point you will be scrolled to the bottom of the page. My theory on this bug is that after entering a new comment to an issue that has a lot of comments you'll notice a blue bar on the left hand side indicating that the focus is on this comment. You can move the mouse up and down the other comments and they also will show this blue bar, but the blue bar on the last comment indicates input focus. Thus when you scroll to the top of the page and do Assign to me or click on the pen, you're signaling that you want to do input (perhaps type the person's name). But the input focus is at the bottom of the page so you get sent to the bottom of the page.
Another odd thing is that in our dev instance which is also on 6.3.15, this doesn't happen. I felt good that when I updated our production instance that this problem would go away. It hasn't!
Tested on Windows 7 on
All of them fail in the same way. Has anybody else seen this? Is there a fix?
That's kinda hard to do when we are talking our production instance. As I said, this doesn't happen on our dev instance - just the production instance.
Maybe I could try to make a copy of current production on a test instance but that would be a lot of work and with my luck it would result in a system that works anyway.
I'm gonna try comparing add-ons between dev and prod...
Got it! And I found it pretty smartly... I was adding a comment to our production JIRA and noticed there was this reply link and that if I used that I'd get a threaded comment. Further I saw those blue bars and on heavily quoted/threaded issues I would see multiple blue bars. I didn't recall that in the dev instance so I went back there and I didn't even see the reply link! Then the "ah ha" moment happened where I said "Oh yeah, Mike installed some sort of Threaded Comments add-on and probably didn't do that in dev. This add-on obviously is mucking with the last comment entered - I bet that is causing it!" and lo and behold I installed the Threaded Comments add-on into dev and the problem appeared. So it's off to that vendor to report the problem. Thanks!
Actually no it isn't. We're using https://marketplace.atlassian.com/plugins/info.renjithv.jira.addons.threadedcomments.threaded-comments/versions#b100410. How and why this is different I don't know. Perhaps you could shed some light on this...
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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