JIRA issue completed/finished on creation

[Andy Zukunft]

Hi,

we installed a small JIRA Server and configured the system to our needs. However it appears we "busted" something. Every issue created in JIRA gets its finished/completed date preset to "now" (issue overview, right pane under data). The issue itself is still "open" but it will be shown crossed out within activity trackers.

I hope you can put me on track to fix this.

Regards,

Andy

[Henning Tietgens · Accepted solution]

Maybe you have the Resolution field on the create screen? If this is the case the resolution will be set which is the point in time where the resolved date is set.

[Andy Zukunft]

Indeed we have. I even added a solution called "ToDo" as default because after the first edit the solution was set to "completed" per default. I guess we need to work with more than one kind of screen.

I'll try that and report back (probably on monday).

[Henning Tietgens]

Yes, you should remove the resolution from the create screen and only use it on the transition screen for the resolve transition.

[Andy Zukunft]

It seems to work now. Thank you for your help.