JIRA issue access slow in one project fast in another


I have 2 projects in JIRA 5.1

If I access issues in 1 project like : https://jira.mycompany.com/browse/TEB-7007 response times are pretty fast ( under a second)

If I access issues in 2nd project like : https://jira.mycompany.com/browse/INT-118 response times are miserable 12-15 seconds

Is it to do with any external systems like fisheye, crucible etc linked to this JIRA.

Please let me know.



4 answers

1 accepted

3 votes
Accepted answer

It could be external systems, but there's a whole set of things to look at. Start with the project configurations - what is the difference between them?

Look especially at the permission schemes - Jira does a lot of stuff with those. As an example, there's a common trick on corporate Jiras with large projects - if you set the "browse" permission to "anyone", issue access can be a lot faster because it's not checking the permissions for the current user when they look at the issue.

After that, I'd look at fields next - if TEB is small and simple in field terms, but INT has lots of complexity, then that could be the problem. Especially if you're using external plugins to provide fields (certain script tricks can drag Jira down, and Java script, and so on...)

But, if your projects are using the same schemes and have the same users, then we probably need to look at external stuff next. But you should be able to see that on the confi screens too.

1 vote
Pedro Cora Atlassian Team Jun 02, 2013

One think that you can try to find out where is this long wait is coming from is to check with your Browser Developer Tools, in the Network tab, it will show you which resource is taking such amount of time to load. This will help you troubleshoot the problem.

Also check how many issues you have being rendered on the screen. Go to our profile and under Preferences look at the Page Size. The amount of data being rendered, say 1500 issue, on the screen at one time has a huge impact on perfomance.


Take a look to this pages:



Specifically, look at the permission schemes comparing the slow and fast projects. Is there any permission bound to "jira-users" group?

That's what I said. Without the links, but hopefully Abraham found it useful

Sorry mate, I didn't see your answer before start writing mine ...

PS: I don-t know why the question appeared to me at the top of the questions if its asked on 2/Jun ...

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