JIRA is taking a long time to load.

Each time the server reboots JIRA takes up to 30 minutes to load. After reviewing the logs, I noticed it is waiting to load the Remote Apps and Crowd Rest plugins. I'm located at a military installation and behind a firewall. Is there any reason why I can't disable these plugins?

3 answers

1 accepted

0 votes
Accepted answer

The instance started successfully. I disabled the Remote Apps plugin which was causing the problem and reduced the time to 21 minutes which is still too long. I'll continue to research. Thanks.

There could be possible reasons why the instance restarts for a long time, but judging from the issue related to plugins, I reckon it could be because of the memory itself.

  1. Are you using an external database (MySQL, PostgreSQL etc)?
    • If you're still on HSQLDB and have lots of data, this can consume lots of memory during startup.
  2. Are you having lots of issues, comments and schemes in your instance?
    • If the above is yes, you might need to increase your maximum memory value in JIRA_INSTALL/bin/setenv.sh (or setenv.bat). See here for more information on how to do so: Increasing JIRA Memory.

The above mentioned plugins are needed by JIRA to startup, so they can't be disabled at any cost. Disabling this would cause your instance to not start up at all.

Same issue here. There is NO data in JIRA since I started it up just recently.

When rebooting, it takes forever. It runs on a dedicated host where not too much is running on. Weird!

Did the instance successfully startup? Can you pass the logs here for us to review?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,173 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you