You need to reply to the thread directly. Email reply isn't possible because we don't use Jira for this page, and all email replies go to email@example.com.
Attachments are only possible as an image file, or you can paste a portion of your logs in the text reply box here. Some users also use pastebin.com to paste parts of their logs.
I hope that helps, let me know if you have any trouble.
You can try this one first:
And also have a look here:
Let me know if you get any further with those.
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