JIRA is not loading or starting

Hello support,


JIRA is not loading or starting for me. Could you please help?

1 answer

0 votes

Hi Joe,

We'll need a bit more information in order to understand what the issue is.

Can you show us the error messages from your Jira Server Application Logs, and what the browser says when you try to navigate to Jira? 



Hello Shannon, I replied back and attached the log and some some screen shots for your reference.

Hi Joe, 

Can you let me know where you've done this? I'm not seeing anything attached to this question.


I replied back to the last email that you sent. Thanks…


Should I re-attach? If so, can you forward me the link? Thanks…


Best Regards,

Joe Tsang

Looks like replying to the email does not work. I replied back to your email this morning but it doesn't pickup by the system in our dialog here. And I'm not sure how could i attach stuff here. thanks...


You need to reply to the thread directly. Email reply isn't possible because  we don't use Jira for this page, and all email replies go to community-do-not-reply@em.atlassian.com.

Attachments are only possible as an image file, or you can paste a portion of your logs in the text reply box here. Some users also use pastebin.com to paste parts of their logs.

I hope that helps, let me know if you have any trouble.



Hello I pasted part of the log to this link




Thank you, Joe,

Can you try the workaround here and let me know if you're able to get Jira started then?

Thank you!



Hello Shannon,


When I query the DB I get no rows return back, so this solution is not working for me, Do you have another workaround?

Sure, Joe.

You can try this one first:

And also have a look here:

Let me know if you get any further with those.



Hello Shannon,


The issue is gone. Not sure why, it was working again today. Maybe it is due to the timeout and someone restarted the server again. Thanks for your support, you may close the ticket now. Thanks~

Glad to hear it was resolved.

If you have the issue again please let us know and we can continue here.



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