JIRA is acting tickets in my name

Hi All,

 

Jira is acting on tickets in my name. Examples:

1. Christopher.ParrellName made changes - 15 minutes ago

2.Name added a comment - 03/Oct/17 11:02 AM Internal

This issue requires your attention [@Manager1][@Manager2]

 

This started sometime in the last 48h.

   

2 answers

0 vote
Mikael Sandberg Community Champion Oct 04, 2017

It sounds like someone added a listener or automation rule that is changing the issues. We use Automation Lite for JIRA to add comments to issues that have not been updated within a certain amount of days, and that one adds a comment similar to what you see.

In both cases, the mystery actions happened at ticket creation by the end users.

Mikael Sandberg Community Champion Oct 04, 2017

I would look and see if there are any new listeners/post function scripts that have been added for the project. 

0 vote

This looks like the result of a JIRA service desk automation rule. In the automation area of your project it lets you set a user that executes the automation.

Those rules ^^^ are the ones that have been there for ages. I'm not seeing a new rule that would be making the newly-appearing changes.

Josh Steckler Community Champion Oct 05, 2017

What does it say for the default user to run as?

It's got to be somewhere in there as the "needs your attention" phrasing is part of the mention users automation.

Josh Steckler Community Champion Oct 05, 2017

Also check inside each rule and the Options link. 

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