JIRA incoming mail handler authentication failure resolved by changing from POP to IMAP

Just as the title states, once in a blue moon an incoming mail handler will fail with an authentication error. If I change it from a Pop3 configuration to an IMAP configuration, it works.

Has this happened to anyone else?

1 answer

Well, this probably means your mailserver doesnt have IMAP enabled, or the user concerned doesnt have privileges to use it? Chat with your network group/mailserver admin. An easy test is to use a standalone email client and try to connect...

Ask your admin to setup a non expiring service account!

Thanks Andy. I will reach out to them but it's just very weird that it switches. When I set it up for the very first time, the amil handlers were pop3. At some point they began erroring out with authentication errors. Switching it to IMAP worked. Then the password expired and I had to setup a non-expiring password but IMAP would no longer connect, so I changed it to pop3 and it worked.

That is just very odd to me.

I did :-D I made the mistake of assuming they would until all my mail handlers started failing.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,764 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you