JIRA in Offline mode: [zephyr.je.job.UpgradeCheckerJob] Unable to perform version check

Hi guys,

we are using JIRA in offline mode (settings of the UPM) and also disabled the Zephyr option "Check for software updates". Anyway Zephyr seemingly tries to contact "version.yourzephyr.com" without success. This leads to the error listed below and to Zephyr indexing Job to stop. We could only resolve this by manually reeindexing all zephyr data and the job than seems to work again. But probably only until the version check is perfomed again.

So how to resolve this?

2014-05-09 08:10:25,236 QuartzScheduler_Worker-1 FATAL ServiceRunner    Zephyr for JIRA background job [zephyr.je.job.UpgradeCheckerJob] Unable to perform version check
java.net.UnknownHostException: version.yourzephyr.com
 at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:178)
 at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)

Thanks for your input!

Cheers, David

2 answers

1 accepted

Hello David,

This is a known defect registerd with ID ZFJ-1229 and was resolved under the latest release of Zephyr for JIRA i.e. 2.5.1.
I would suggest you to update to the latest version.This is fix the issue for you.

Thank you,

Best Regards,

Hi Bibek,

we have the same issue with Zephyr in JIRA 6.2.2.

Any ideas?




Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,847 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot