JIRA in Offline mode: [zephyr.je.job.UpgradeCheckerJob] Unable to perform version check

Hi guys,

we are using JIRA in offline mode (settings of the UPM) and also disabled the Zephyr option "Check for software updates". Anyway Zephyr seemingly tries to contact "version.yourzephyr.com" without success. This leads to the error listed below and to Zephyr indexing Job to stop. We could only resolve this by manually reeindexing all zephyr data and the job than seems to work again. But probably only until the version check is perfomed again.

So how to resolve this?

2014-05-09 08:10:25,236 QuartzScheduler_Worker-1 FATAL ServiceRunner    Zephyr for JIRA background job [zephyr.je.job.UpgradeCheckerJob] Unable to perform version check
java.net.UnknownHostException: version.yourzephyr.com
 at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:178)
 at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)

Thanks for your input!

Cheers, David

2 answers

1 accepted

Hello David,

This is a known defect registerd with ID ZFJ-1229 and was resolved under the latest release of Zephyr for JIRA i.e. 2.5.1.
I would suggest you to update to the latest version.This is fix the issue for you.

Thank you,

Best Regards,

Hi Bibek,

we have the same issue with Zephyr in JIRA 6.2.2.

Any ideas?




Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

158 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you