JIRA gadget "issue statistics" result zero issues

I have a filter saved as below:

project = Test AND issuetype = bug AND created >= "xxx/xx/xx" AND resolution in ("Cannot Reproduce", Duplicate, "Not An Issue")

when i run the query in JIRA filter, it gives me correct no of issues. BUT when i use this filter into "issue statistics" gadget, it doesn't work (shows 0 issues)

I think the gadget does not support resolution field/tags. It works well when i remove the resolution part. Please correct me if i am wrong. 

Note: i also tried the other way as:

project = AVANT AND issuetype = defect AND created >= "2014/09/01" AND resolution not in (done, fixed, unresolved) still doesnt work!!

2 answers

1 accepted

1 votes

The gadget has a flag that asks if you want to include resolved issues.  

On your first filter, I suspect you are not ticking this flag in the gadget, so it is running your filter ok, then additionally dropping all the resolved issues, which is all of them because your filter explicitly includes only resolved issues.

Could you check that flag in the gadget settings and see what happens when you disable it (so include all issues)

Your second filter rings alarm bells for me - can you confirm that you have NOT added "unresolved" as a value for resolution?

Awsome! i missed to flag the resolved issue (yes) in gadget itself. 

Thanks nic.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,880 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot