JIRA formatting is not showing at emails


Issue relates to JIRA Software server 7.3.

I have a formatted data in issue description field (Heading, tables, bold text, etc.). When I send this issue to the user's Gmail inbox - description field is not showing properly. It goes h1 some text instead of being just a heading. Table goes like |*t1*|*t2*|*t3*| etc.

Please assist if possible. Any thoughts? 


1 answer

1 accepted

1 vote
Accepted answer
Lenard Lee Atlassian Team Nov 14, 2017

Hi Kyrylo,

The "h1" and table formatting such as |*t1*|*t2*|*t3*| and etc. are the Wiki formatting codes used by JIRA. A suggestion which requests for the Wiki formatting be stripped in emails was created here in JRASERVER-9157 but was mark'ed as Won't Fix. This basically means that if you using any Wiki formatting codes in issues, the emails will also contain the codes.

An alternative would be to disable the Wiki renderer by following the instructions below:


This shows you the exact text of any strings (without formatting) in JIRA. If the Wiki formatting codes were used in the issues, then the formatting codes would be visible to you. An example when the Wiki renderer is disabled is shown below.



Thank you for the detailed answer. That helps.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

1,335 views 17 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you