JIRA forgets administration login credentials

[colleen.m.grable@saic.com]

1. Log in to JIRA

2. Select Administration --> overall Administration page displayed

3. Select User Interface --> password credential needed

4. Enter password and log in

5. Select Navigator Columns tab --> username and password must be entered again

6. Enter credentials again --> Administrative password required for Administrative access

7. Enter password and log in

8. Navigate to the different User Interface tabs --> navigation is seamless

9. Select Users from the Users menu --> username and password must be entered again

10. Enter credentials again --> Administrative password required for Administrative access

Please advise.

[Norman Abramovitz · Accepted solution]

Which version of Jira are you running? I do not see this behavior on Jira 5.1.7.

Are your cookies enabled?

Do you see the temporary administrative functions message at the top line of the screen?

[colleen.m.grable@saic.com]

This answer is accepted.

[colleen.m.grable@saic.com]

Thank you again everyone for your assisitance with this problem. As it turned out, 3rd-party cookies were being blocked in the browser I was using.

Sorry for the false alarm. This issue has been resolved. Please close.

[colleen.m.grable@saic.com]

Thanks everyone for the suggestions. Sorry I haven't responded sooner as I have been busy moving JIRA 5.1.8 / Confluence to another server.

I will look into the documentation for JIRA and clearing the cookies and let you know the outcome.

Thanks again for your assistance.

[Florin Manaila]

Can this be replicated on another computer/browser? Sounds to me like a cookie problem. You can try deleting you cookies (ctrl+shift+del in your browser) and see if the problem persists.

HTH

[John Chin]

Hi there,

Please refer to the documentation about the Administrator Access Authentication Fails in Jira.

Hope it helps.

Cheers,

John Chin