JIRA finds LDAP but can not search for users

All,

     I am on the final step of configuring JIRA to support my enterprise, I have been working through adding the user directory and I can get communication to the LDAP but when I go to test the retrieval of user information I get " org.springframework.ldap.CommunicationException: <Company.Domain>:389; nested exception is javax.naming.CommunicationException: <Company.Domain>:389 [Root exception is java.net.UnknownHostException: <Company.Domain>]. I am hoping that this is an easy fix

3 answers

0 vote
Pedro Souza Atlassian Team Sep 25, 2014

Hello,

 

Could you please check in the Advanced Settings of this User Directory if you have the checkbox "Follow Referrals" active?

If so, try to disable the Follow Referrals option, then test again.

This Article below contain more information regarding this issue:

https://confluence.atlassian.com/display/JIRAKB/User+Lookups+Fail+With+%27PartialResultExceptions%27+Due+to+Active+Directory+%27follow+referrals%27+Configuration

 

Cheers,

Pedro Souza.

Error changed to:

"Test retrieve user : Failed                    

User <Company\user> does not exist"
Pedro Souza Atlassian Team Sep 25, 2014

Could you please take a look into the application logs, and check if there is any further information regarding this new error, then paste here for the community review? Cheers.

Hello are you using the domain\user method when logging into JIRA? If that's so please try to log in just with yourr username.

Hope this helps.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,310 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot