JIRA failed to update add-ons

[Mike]

I ran into this problem after an interruption during add-on update from the administration panel.

When I re-entered add-on manage page, all of the "update" button on the right side of all add-ons disappered. When I click a random add-on to expand the detail box and click "update" button from their, an error message poped up says

"An error was encountered while updating this add-on."

Every add-ons on my JIRA got the same error messages including FOLIO and JIRA Agile.

[Nic Brough -Adaptavist- · Accepted solution]

Ouch, sounds like you might have a damaged plugin cache.

First, read the log file from when you tried the updates, and from when you're clicking the expand box - does that tell you anything?

Second, try restarting Jira. Again, you'll want to read the logs from startup to see if there are particular errors in there, but a restart might clear out what is damaged from the caches too.

Third, have you tried removing and re-installing the plugins? Try with a small one that doesn't have a lot of data first (most plugins will not touch their data when you remove them, but it's worth checking if it fixes a small one before tackling Folio or Agile as they might be a bit more sensitive. Also, they'll take longer!)

Finally, you can stop Jira and clear the plugin cache:

Under the Jira installation, look for the "work" directory. Delete the contents. NOT THE DIRECTORY - you will get startup errors if you delete the directory, just empty it.

Under the Jira HOME directory, delete the directories .osgi-plugins and .bundled-plugins. (I usually just move them somewhere else). They'll be recreated and rebuilt when you restart Jira

[Mike]

Excellent! It actually worked after clear the plugin cache by your instruction on the FINALLY step.

I was dig into the log file but nothing special can be noted from there. Also removeing and re-installing did not helpful as well.

Fortunately the cache clear method worked!

Thanks.

[Oleksandr Presich]

Hmm..that doesn't help in my situation. I get this error for each plugin: An error was encountered while updating this add-on. And I've just upgraded JIRA from 5.2.8 to 6.3.14. Could anyone advise where I can see logs of UPM? Any stacktrace of why updating fails? Thanks!

[Nic Brough -Adaptavist-]

In the application log file.

[SamNg-3DP]

Thanks @Nic Brough [Adaptavist], your steps helped my situation. Thanks again.