JIRA evaluation: How to check active users?

[Sam Hall]

We're currently evaluating Jira 5.1 and need to guage uptake throughout the organisation.

When I view License Information to get an idea of how many users are actually in the system, it doesn't give me any details because it's "Unlimited" (I use this method on my Confluence instance to see how we're doing occasionally incase we need to extend our user license).

When I view the number of Users in System Info, it only displays a very large number that appears to roughly correspond with every account in our LDAP + internal Jira users. In reality I expect only 10-20 people have logged into Jira as yet.

Any assistance to determine the actual user uptake so far would be greatly appreciated.

[RianA · Accepted solution]

Hi Sam,

Please bear in mind that the licensed count against the users if the user has permission to use JIRA or as adminsitrator, You could get more information regarding this from this documentation. Even if the users are listed out, it doesn't mean it will eb counted towards the license.

You could see the list of users that is counted towards the license by following this knowledge base article. However please take note that the query won't work against nested group.

Hope this information helps. Cheers,
Josua

[Sam Hall]

Thanks, this query brings back a far more reasonable list.

[Todd Winton]

How do I identfy active users in nested groups?