End user previously able to log in is now unable to.
No changes have been made to this users account prior to incident.
- Active Directory password reset (tested account)
- JIRA internal password reset
- JIRA forgot password feature
- Re-indexed JIRA
- Created dummy account on JIRA, authenticates via Active Directory successfully.
It seems to be some sort of AD sync / auth issue.
To resolve this I had to go into the database and modify 3 tables
cwd_user, cwd_membership, cwd_user_attributes
and change directory_id from 10000 (LDAP/AD authentication) to 1 (JIRA internal auth) referencing user ID
restart then change it back from 1 to 10000 and restart and this would resolve the issue.
Out of the hundreds of users we have, this has occured 3 times.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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