JIRA emails do not group in conversations in Outlook

[Luis Dib]

Hi there,

Emails automatically generated by JIRA when issues are updated don't organize as conversations in MS Outlook. Is there any possibility to get that fixed?

Thanks,

Luis

[Luis Dib]

Hi Steven,

Do you mean all emails sent from a JIRA issue, including the first one having "Re:",  will do the trick? Or the first one should not have it included?

Thanks,

Luis

[Steven F Behnke]

We simply prepended the string "Re: " to the Outgoing Email Server "prefix" attribute.

[Luis Dib]

Great, thanks for the suggestion (not yet tried here, but it looks promising).

-Luis

[Steven F Behnke]

Good luck: It ended up working for Outlook 2015+. It also didn't break email threading for Mail.app (for iOS) so we considered it good enough.

[Sergej Ehrlich]

Hi Luis,

did it actually work?

Thanks,

Sergej

[Steven F Behnke]

We use this trick to success in both Confluence and Jira. It works well for our needs -- The "RE: " string tricks the Outlook client into treating it like a conversation. 

[Игорь Кувшинников]

Hi, Steven!

And what about Jira Service Desk and Custom Notifications?

Is your trick working in Notifications?

[Steven F Behnke]

We've just gone and added "Re: " to the beginning of the subject line, that tricks Outlook.