JIRA email response remove URL...

Hi all,

We have a special JIRA system and queue that points to outside customers with text email responses.  They do not have access inside our firewall and so I want to remove the URL link from the response.

I have edited WEB-INF/classes/templates/email/text/includes/issuesummary.vm to remove the line:

>$stringUtils.leftPad($i18n.getText("common.concepts.url"), $padSize): ${baseurl}/browse/${issue.getKey()}

Yet the reply is still coming back with the following for the summary?!?

> Test 3
> ------
>
>                 Key: SUP-2462
>                 URL: http://jira1.xxx.com:8080/browse/SUP-2462
>             Project: Support
>          Issue Type: Task
>            Reporter: John Doe
>            Assignee: Robert Nadon


I was hoping to see this:

> Test 3
> ------
>
>                 Key: SUP-2462
>             Project: Support
>          Issue Type: Task
>            Reporter: John Doe
>            Assignee: Robert Nadon

I tried a reindex.  Can anyone help?

Thanks in advance,

Robert

 

2 answers

1 accepted

This widget could not be displayed.

Right I already removed all of the [ ${baseurl * ] items. That information from that comes outside of the "> " summary section. Turns out a reboot fixed it. So somewhere it must have cached it. Thanks for the Time, much appreciated.

This widget could not be displayed.
Boris Berenberg Community Champion May 14, 2015

I think you will need to edit all the vm files to remove it. Not just the one.

Hi Boris, The only place it is found the code is in the include. For all the other ones I only see this line: #parse("templates/email/text/includes/issuesummary.vm") What other vm files are you referring to? The ones in html/ directory?

Boris Berenberg Community Champion May 15, 2015

grep -r '${baseurl}/browse/${issue.getKey()' ./ .//filtersubscription.vm:${StringUtils.rightPad("", 12)}${baseurl}/browse/${issue.getKey()} .//includes/issuesummary.vm:>$stringUtils.leftPad($i18n.getText("common.concepts.url"), $padSize): ${baseurl}/browse/${issue.getKey()} .//issueassigned.vm: [ ${baseurl}/browse/${issue.getKey()}?page=${tabpanel-all} ] .//issueclosed.vm: [ ${baseurl}/browse/${issue.getKey()}?page=${tabpanel-all} ] .//issuecommented.vm: #if($comment.getId())[ ${baseurl}/browse/${issue.getKey()}?page=${tabpanel-comment}&focusedCommentId=${comment.getId()}\#comment-${comment.getId()} ] #end .//issuecommentedited.vm: #if($comment.getId())[ ${baseurl}/browse/${issue.getKey()}?page=${tabpanel-comment}&focusedCommentId=${comment.getId()}\#comment-${comment.getId()} ] #end .//issuecreated.vm:$stringUtils.leftPad($i18n.getText("common.concepts.url"), $padSize): ${baseurl}/browse/${issue.getKey()} .//issuedeleted.vm: [ ${baseurl}/browse/${issue.getKey()}?page=${tabpanel-all} ] .//issuegenericevent.vm: [ ${baseurl}/browse/${issue.getKey()}?page=${tabpanel-all} ] .//issuementioned.vm: [ ${baseurl}/browse/${issue.getKey()}?page=${tabpanel-all} ] .//issuementioned.vm:>$stringUtils.leftPad($i18n.getText("jira.mentions.email.view.online"), $padSize): ${baseurl}/browse/${issue.getKey()} .//issuementioned.vm:>$stringUtils.leftPad($i18n.getText("jira.mentions.email.comment.add"), $padSize): ${baseurl}/browse/${issue.getKey()}#add-comment .//issuemoved.vm: [ ${baseurl}/browse/${issue.getKey()}?page=${tabpanel-all} ] .//issuereopened.vm: [ ${baseurl}/browse/${issue.getKey()}?page=${tabpanel-all} ] .//issueresolved.vm: [ ${baseurl}/browse/${issue.getKey()}?page=${tabpanel-all} ] .//issueupdated.vm: [ ${baseurl}/browse/${issue.getKey()}?page=${tabpanel-all} ] .//issueworklogupdated.vm: #if ($worklog)[ ${baseurl}/browse/${issue.getKey()}?page=${tabpanel-worklog}\#worklog-${worklog.getId()} ]#else[ ${baseurl}/browse/${issue.getKey()}?page=all ]#end .//issueworkstarted.vm: [ ${baseurl}/browse/${issue.getKey()}?page=${tabpanel-all} ] .//issueworkstopped.vm: [ ${baseurl}/browse/${issue.getKey()}?page=${tabpanel-all} ]

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 12 hours ago in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

39 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you