You can per project adjust the Notification email like; firstname.lastname@example.org
in the project settings.
But when JIRA send a mail, it is prefixed with the editor's name what is bit of a practical problem because we allow the reply on that mail also.
This would then store the wrong email address in the Outlook of the user.
e.g. : From : Mike Fix-It (JIRA) [mailto: email@example.com]
While the email of that person is: firstname.lastname@example.org
for any regular use of the Outlook.
So any "Reply" on that mail will mess up things and even just sending a mail can be tricky because of memorized history in Outlook.
Is there a way to change the prefix to a fix name like;
e.g. : From : Support (JIRA) [mailto: email@example.com]
no matter who changed the ticket?
I also have JEMH but don't see the "hack" there neither.
If you are using JEMH in combination with its Event Listener, you should be able to use a custom "from name". In an Event Listener mapping there is a setting called "Custom From: Personal". Here you can enter static text of you what you want it to be. Alternatively there is a separate setting "Custom From: Personal Custom Field" where you can choose a custom field that contains the value to use.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs