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JIRA dialogs and comments not closing

Normann P. Nielsen Oct 04, 2015

After upgrading from 6.3 to 6.4.12 very often, JIRA Dialogs and comments boxes do not close, both after transitions and after making comments, the rotating gif just rotates..  Pressing ESC does close the Dialog box and the transition/comment or whatever has been done.

Also, after filedrop in JIRA, a manual refresh is needed for the file to "show up" in the GUI.

This is seen very often in Chrome, but also reported for Firefox. All plugins are updated. This nothing shown in the logs.

3 answers

0 votes
Sumit Kumar Oct 04, 2015

There must be some error in the post function from a plugin which is either not compatible or the post function is not working correctly.

 

Please see application log for more information on what is happening.

 

Please try running it on safe mode by by disabling all plugins and then later enabling them one by one to identify which plugin is causing it.

 

Also there is a possibility that a system plugin might not be enabled during startup.

 

Thanks,

Sumit

Normann P. Nielsen Oct 04, 2015

Well, it happens to many places to be a postfunction as such, but we do have several Groovy scripts via the Script Runner (including listeners), so there is always a possiblity that something fails in those. I just have to debug more, if the problem is not identified as common :-(

Sumit Kumar Oct 04, 2015

As suggested , please enable safe [disabling all plugins ] mode and then try if comments are working or not. Later try enabling plugins one by one to see which plugin is causing issues. Thanks, Sumit

Normann P. Nielsen Oct 04, 2015

Classic response to "please enable safe [disabling all plugins ] mode" - seldom possible to do in real environments....

0 votes

What does your Browser Console says?

0 votes
Normann P. Nielsen Oct 06, 2015

Seems that clearing the cache of browsers cured the issue for the users having the issue. Or - I have not heard anything else so far...

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