JIRA define resolution options


I have assigned a close screen to a workflow and added the field 'Resolution' to this screen.

When I go to close an issue, I see the 'Resolution' field but there are not options to choose from.  We have over 20 defined 'resolutions' but none show up.  

What am I missing?

Thanks in advance.

1 answer

1 accepted

1 vote
Alexey Matveev Community Champion Dec 07, 2017


Have a look at the transition and step properties. Maybe there is a property which hides or shows only certain relolutions. Go to edit workflow and check the property option for the step for the current issue and for the transition which you are trying to perform.

Attached are screenshots of the field resolution and it's properties.  I still don't know why there are no listed options.

Thanks again.resolution field properties 12.2017.JPGresolution screen 12.2017.JPG

Alexey Matveev Community Champion Dec 08, 2017

Make sure that these values for the property are valid id's for resolutions. You can delete this property. If you have all resolutions back then it means that id's are wrong


There are about 30 resolutions available, how do I shrink my list to the four options that I only need?

nvm, I figured it. 


Thanks again for all your help.

@Julio Valdez Hi, please let me know how did you shrink available resolutions list. Can I perform as a Jira deveolper user, or I need to be a JIRA admin?

You need to be an admin to edit the workflows.  But the answer is as Alexey originally said - use workflow properties to shorten the list.

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