JIRA define resolution options

Hi,

I have assigned a close screen to a workflow and added the field 'Resolution' to this screen.

When I go to close an issue, I see the 'Resolution' field but there are not options to choose from.  We have over 20 defined 'resolutions' but none show up.  

What am I missing?

Thanks in advance.

1 answer

1 accepted

1 votes
Alexey Matveev Community Champion Dec 07, 2017

Hello,

Have a look at the transition and step properties. Maybe there is a property which hides or shows only certain relolutions. Go to edit workflow and check the property option for the step for the current issue and for the transition which you are trying to perform.

Attached are screenshots of the field resolution and it's properties.  I still don't know why there are no listed options.

Thanks again.resolution field properties 12.2017.JPGresolution screen 12.2017.JPG

Alexey Matveev Community Champion Dec 08, 2017

Make sure that these values for the property are valid id's for resolutions. You can delete this property. If you have all resolutions back then it means that id's are wrong

perfect!  

There are about 30 resolutions available, how do I shrink my list to the four options that I only need?

nvm, I figured it. 

 

Thanks again for all your help.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,063 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot