JIRA csv import - issue with comment import

[Justin Leader]

Hello! I'm using CSV import to import issues with comments. Here is an example of the comment format I'm using:

11/27/2012 01:01:01; user_name; Screen shot showing <init> elements in generated HTML

And it adds the comment under my name and current date, not the set date and user. The log shows this error. Please help!

2013-08-22 14:16:24,582 WARN - Exception occurred parsing comment. Some values may not be set
java.text.ParseException: Unparseable date: "11/27/2012 01:01:01"
	at java.text.DateFormat.parse(Unknown Source)
	at com.atlassian.jira.plugins.importer.imports.csv.CsvConfigBean.parseDate(CsvConfigBean.java:161)
	at com.atlassian.jira.plugins.importer.imports.csv.CsvConfigBean.parseDate(CsvConfigBean.java:934)
	at com.atlassian.jira.plugins.importer.imports.csv.mappers.SimpleCommentMapper.parseComment(SimpleCommentMapper.java:67)
	at com.atlassian.jira.plugins.importer.imports.csv.mappers.SimpleCommentMapper.buildFromMultiMap(SimpleCommentMapper.java:48)
	at com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean.populateCache(CsvDataBean.java:252)
	at com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean.refreshCache(CsvDataBean.java:177)
	at com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean.getAllProjects(CsvDataBean.java:165)
	at com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean.getSelectedProjects(CsvDataBean.java:171)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.preImport(DefaultJiraDataImporter.java:548)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:319)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:365)
	at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
	at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:249)
	at java.lang.Thread.run(Unknown Source)
2013-08-22 14:16:24,582 WARN - Exception occurred parsing comment. Some values may not be set
java.text.ParseException: Unparseable date: "11/27/2012 01:01:01"
	at java.text.DateFormat.parse(Unknown Source)
	at com.atlassian.jira.plugins.importer.imports.csv.CsvConfigBean.parseDate(CsvConfigBean.java:161)
	at com.atlassian.jira.plugins.importer.imports.csv.CsvConfigBean.parseDate(CsvConfigBean.java:934)
	at com.atlassian.jira.plugins.importer.imports.csv.mappers.SimpleCommentMapper.parseComment(SimpleCommentMapper.java:67)
	at com.atlassian.jira.plugins.importer.imports.csv.mappers.SimpleCommentMapper.buildFromMultiMap(SimpleCommentMapper.java:48)
	at com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean.populateCache(CsvDataBean.java:252)
	at com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean.refreshCache(CsvDataBean.java:177)
	at com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean.getAllProjects(CsvDataBean.java:165)
	at com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean.getSelectedProjects(CsvDataBean.java:171)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.preImport(DefaultJiraDataImporter.java:548)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:319)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:365)
	at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
	at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:249)
	at java.lang.Thread.run(Unknown Source)

[Shun Hirayanagi · Accepted solution]

Hi, Justin.

This log shows that the date format in the csv file is wrong.

Try converting the date format in the csv file into the date format which you will specify as "Date format in import file" in the CSV import step.
For examples, if you specify "Date format in import file" as yyyyMMddHHmmss, you should set your comment date as 20121127010101 in the csv file.

When you choose "Comment Body' in the field mappings step, JIRA says the following message.

To preserve the comment author/date use format. Eg. "05/05/2010 11:20:30; adam; This is a comment."

I think this example is confusing.