JIRA-creation-using-email functionality is not working after upgraded to 5.2

[mehala n]

Creating JIRAs using email functionlaity is not working after we got upgraded to 5.2.10 version.

Kinldy suggest if anything in additional to the existing setting we need to do?

[Vijay Khacharia]

May be you have not enabled user creation when user doesnt exist in the configuration of Mail Handler. If so, you need to make sure all the users that send e-mail to the e-mail address have an account in JIRA and also permissions to create issue and add comments on the issues in the project you are creating the tasks

[Anna Cardino]

Hello Mehala,

It is kinda hard to troubleshoot here as we need to look into Support.zip to further analyse the root cause of the problem.

I would suggest that you raise a support ticket in support.atlassian.comabout this. Our engineers will be more than happy to help you.

Regards,

Monique

[mehala n]

Followed https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Emaildocumentation and did setup for POP / IMAP Mail Servers and Mail Handlers .Test Connection is succesfful.

Still not able to create issues /tickets by sending email.

The below mentioned error gets displayed in the log

2014-06-18 04:57:28,682 QuartzWorker-0 ERROR ServiceRunner FCJIRA Mail Handler [atlassian.mail.incoming.mailfetcherservice] FCJIRA Mail Handler[10070]: User 'AppOwner' does not have permission to comment on an issue in project '10600'.

Please help to resolve this issue