JIRA crashes with "Oops - an error has occurred"

Easy way to reproduce:

go to a dashboard

click the Actions button for one of the issues

select Close Issue

In the popup, click close

Oops - an error has occurred

Looking better at the error message, it seemt that the error originates from the JFS plugin (by Quisapps):

at com.quisapps.jira.fieldsecurity.filter.processor.IssueEditRequestProcessor.parseMultipartRequest(IssueEditRequestProcessor.java:588)

at com.quisapps.jira.fieldsecurity.filter.processor.IssueEditRequestProcessor.filterMultipart(IssueEditRequestProcessor.java:256)

at com.quisapps.jira.fieldsecurity.filter.processor.IssueEditRequestProcessor.filter(IssueEditRequestProcessor.java:106)

at com.quisapps.jira.fieldsecurity.filter.FieldSecurityFilter.doFilter(FieldSecurityFilter.java:113)

This plugin is atm enabled for Operations projects, but also for some Transitions projects (why?). First I disabled JFS only for HEIRO, but I still got the same error.

Next I temporarily disabled the JFS plugin completely and after that the error didn't occur anymore.

Finally I enabled the plugin again because we need this plugin.

1 answer

0 votes

Check the version of the plugin is valid for your version of Jira.

Next, remove the setup for the plugin and see if it still happens without the plugin trying to do anything.

Then, add it back, one bit at a time until you find a setting that breaks it.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,105 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot