JIRA check for comment before closing issue

When closing a JIRA issue, we'd like to add a validator to ensure there is a comment in the ticket to encapsulate the work done prior to closing/resolving an issue. 

Right now, our team is closing/resolving issues without adding any information as to what they did or what was needed to complete/resolve it. 

Would you recommend the transition screen with a comment field and a validator or would you recommend something different?

If there are comments already in the issue, I'd hate to require the user to add yet more comments, but I'm not sure there is another way....

Thoughts?

 

 

1 answer

This widget could not be displayed.

Hi,

We had a similar question and we decided to create a text custom field "Solution" which is required in the screen when resolving an issue.

An issue can have a lot of comments, but only one is the final solution.

I hope be useful.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

209 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you