JIRA can't be accessed

When I access our usual test environment at: https://sitjira.cppib.ca:9443/, it says web page not available. Yesterday I installed a new qTest plugin (https://marketplace.atlassian.com/plugins/com.qas.qtest.plugins.jira-plugin), then QA was testing its integration with QASymphony, then somehow it's not working now.

Below is the apache log, nothing in my JIRA log folder /opt/jira/jirahome/log. How to troubleshoot this? Is there a way to remove the plugin without JIRA running?


Jul 28, 2015 11:47:52 AM org.apache.catalina.core.AprLifecycleListener init
INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /home/jiradev/opt/jira/atlassian-jira-4.3.4-standalone/jre/lib/i386/server:/home/jiradev/opt/jira/atlassian-jira-4.3.4-standalone/jre/lib/i386:/home/jiradev/opt/jira/atlassian-jira-4.3.4-standalone/jre/../lib/i386:/usr/java/packages/lib/i386:/lib:/usr/lib
Jul 28, 2015 11:47:54 AM org.apache.catalina.startup.SetAllPropertiesRule begin
WARNING: [SetAllPropertiesRule]{Server/Service/Connector} Setting property 'maxSpareThreads' to '75' did not find a matching property.
Jul 28, 2015 11:47:58 AM org.apache.tomcat.util.digester.Digester endElement
WARNING: No rules found matching 'Server/Service/Engine/Host/alias'.
Jul 28, 2015 11:47:59 AM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["http-bio-9080"]
Jul 28, 2015 11:48:00 AM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["http-bio-9443"]
Jul 28, 2015 11:48:28 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 39481 ms
Jul 28, 2015 11:48:29 AM org.apache.catalina.core.StandardService startInternal
INFO: Starting service Catalina
Jul 28, 2015 11:48:29 AM org.apache.catalina.core.StandardEngine startInternal
INFO: Starting Servlet Engine: Apache Tomcat/7.0.29

1 answer

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Hello Jirong,

There sure is. Depending on what version you are running the jar file should be jira-plugin-<version number>.jar located in <jirahome>/installed-plugins/plugins. You can move that file out of that folder and start JIRA again. I'm not sure if you are still haven this issue. However see the KB article Add-on's tips and tricks for future reference.

Ramiro Castro
Support Engineer

"It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts."

Sherlock Holmes in “A Scandal in Bohemia” by Sir Arthur Conan Doyle

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