JIRA automatic custom email to Reporter upon Resolve

[Alex Gabrielian]

Hi,

I am trying to have JIRA automatically send a custom email to the Reporter of a ticket upon the ticket being Resolved. The email will be containing a link to a Qualtrics survey on how the Reporter's experience was. How would I implement such an email?

Thanks

Alex

[Midori]

You should also check out the Email This Issue plugin.

Here is the post function documentation for sending emails: http://www.meta-inf.hu/wiki/display/PLUG/Email+This+Issue+Workflow+post-function

[GabrielleJ]

Try using the post-function "send custom email" from this https://jamieechlin.atlassian.net/wiki/display/GRV/Built-In+Scripts. I recommend it. I use it heavily.

[Alex Gabrielian]

@Gabrielle Bautista [ACP-JA] I was unable to implement the "Send Custom Email" feature as described in your link. Could you link me to the documentation? Is this implemented through Workflow edit?

[GabrielleJ]

Yes, you should be able to add a "post-function" in the workflow. Here's the document for the https://confluence.atlassian.com/display/Cloud/Advanced+Workflow+Configuration

[Pedro Cora]

Alex,

You can probably use something like the JIRA Enterprise Mail Handler (https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui) for that. 

-- Pedro

[Alex Gabrielian]

@Pedro Cora [Atlassian] Is this the best solution? Is there absolutely no way to implement this through Jira without the use of any external plugins? Are there any other plugins you would recommend?