JIRA and Crowd Syncronization issue


We manage our JIRA authentication with LDAP in Crowd. I changed one of the user email address in our LDAP account, and it got syncronized with crowd but not in JIRA. I manually tried to syc under Jira user directory but it not working (still showing the old email address in jira).

We also manage other application under our crowd server, and if i change any of the group/application under the same user account in crowd and syc under JIRA, then it works (shows the group list that user belongs to).

I dont why only the email address is not sycing with JIRA. Please help!

1 answer

1 accepted

1 vote
Accepted answer

Hi Chris, it's possible that some cache is holding this information. One thing you could do is login in JIRA with an internal administrator, disable the Crowd directory, enable it again and trigger another synchronization. This would force the cache to be flushed and possibly update the email information.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

869 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you