JIRA and Crowd Syncronization issue

Hi,

We manage our JIRA authentication with LDAP in Crowd. I changed one of the user email address in our LDAP account, and it got syncronized with crowd but not in JIRA. I manually tried to syc under Jira user directory but it not working (still showing the old email address in jira).

We also manage other application under our crowd server, and if i change any of the group/application under the same user account in crowd and syc under JIRA, then it works (shows the group list that user belongs to).

I dont why only the email address is not sycing with JIRA. Please help!

1 answer

1 accepted

Hi Chris, it's possible that some cache is holding this information. One thing you could do is login in JIRA with an internal administrator, disable the Crowd directory, enable it again and trigger another synchronization. This would force the cache to be flushed and possibly update the email information.

Cheers

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

595 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you