JIRA and Confluence Single Sign On


I am currently working on testing SSO FOR JIRA and Confluence but it is not working..

I mean.. I am not sure if it is working or not.


I did read the documentations and followed each steps. 


So I am using Crowd to manage all users and in Crowd, I have JIRA directory and Confluence directory separately.. But creating and/or adding user from a directory to the another directory.. 


I am also using IP address with the ports.. not the domain name yet..


When I log on to JIRA(Or Confluence) I can do normal user things.. However, when I click on admin things, such as user management, it asks me to type in the password again.. 

Is this not part of SSO? I thought SSO means I don't have to re-login again... 



When I log in to JIRA using IP:8080 and move to Confluence IP:8090 I have to log in again.. 

this is not SSO right? 


Can someone guide me how to correctly implement SSO? 

I am guessing it might be because I am using IP address instead of domain name.. 

but I am not to sure about this.. 

1 answer

1 accepted

0 votes

Hey Young,


Regarding your questions:

  1. When accessing the admin area, you need to type your password again indeed, that's normal. This admin session will expire after 10 minutes in case of inactivity.
  2. This is a known issue when using more than one application in the same domain or IP address and it's better explained in this KB. Please check the resolution suggested there and see if it helps.

Hope it helps! smile


2 more questions before I do step 2. If I am using CROWD for user management, Jira and Confluence users does not have to be in same directory for SSO right? if yes, do I need to connect JIRA and Confluence? or I don't have to ?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,811 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot