JIRA active directory is not syncing

I have an active directory on my JIRA instance and it is set to sync every hour.  it will sync for awhile then it stops. I have run test and the connections are fine.  Any idea why it would randomly stop syncing?

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1 answer

Hi Jenifer,

I suggest you to test the application timeout settings. Are you AJP in tomcat

Hi Sateesh, I appreciate your quick response, I had a family emergency and could not respond. I have all the default settings, I attached a screen shot above. I am not sure if we are AJP in tomcat. I went into the the LDAP config screen and saved and it started syncing again, it synced every hour for three hours then stopped again. I am pulling the logs. Hopefully I will have more information We are at our max users, do you think that would being messing things up?

Did you find anything in the logs ? If not, then maybe try set the crowd packages logger to more detailed level.

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