JIRA activation without Internet connection

Hi,

How I can activate JIRA stand-alone server without Internet connection? Cannot finish installation.

I have a license key, server ID: BENU-7KZX-P372-0JXA

1 answer

This widget could not be displayed.

Which problem are you facing? You should be asked to introduce your license when you start the setup wizard. An internet connection is not mandatory to install JIRA.

This question comes up a lot when people have JIRA installations that are not on the internet - the installers try to go to your my.atlassian account to create/fetch a licence, and when they fail, they stop. It's not always obvious that you need to go do that step manually on an internet connected machine (go to the account, generate the licence and copy and paste it on to the server)

We have tried this solution but during the setup for JIRA, when you are required to input the licence, it also asks for an atlassian account and password. I put in my account details and copied my licence into the appropriate fields and try to proceed but get the error "cannot connect to the atlassian servers" (or something similar.) It seems this step still needs an internet connection?

It shouldn't do - I just get a licence box

what do you mean by a licence box?

A text box in which to paste a licence.

yeah there is that but also username box and password box for atlassian account? is this new?

No. There's a username and password for a local admin when I'm using existing data. But a clean empty one gives me just a licence box when I select "I have a licence"

What if you leave the user and password empty, adding just the license?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

106 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you