This question comes up a lot when people have JIRA installations that are not on the internet - the installers try to go to your my.atlassian account to create/fetch a licence, and when they fail, they stop. It's not always obvious that you need to go do that step manually on an internet connected machine (go to the account, generate the licence and copy and paste it on to the server)
We have tried this solution but during the setup for JIRA, when you are required to input the licence, it also asks for an atlassian account and password. I put in my account details and copied my licence into the appropriate fields and try to proceed but get the error "cannot connect to the atlassian servers" (or something similar.) It seems this step still needs an internet connection?
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs