JIRA : Would like for an alert to go out 24 hours before the due date, to both the reporter and the assignee

Would like for an alert to go out 24 hours before the due date, to both the reporter and the assignee. What is the best approach to achieve this and want to sent message ->

 

The due date for this work is within the next 24 hours. If you feel the work will not be complete during that time frame, please contact the reporter immediately.

2 answers

Hi John,

 

You can create a filter to get this result and subscribe it to mail.
https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email
The filter will have JQL similar to this:

issuetype = "Task" and Status in ("Open", "In Progress") and duedate >= +1d

For Past Due:

issuetype = "Task" and Status in ("Open", "In Progress") and duedate >= now()

Note: You will have ask everyone to subscribe. You can't send it to assignee alone.

Actually, you can create a filter which includes assignee = currentUser() and share it with users. Then ask them to subscribe.

 

Thanks,

Patina

Do this:
  1. Use the following JQL and save it as a filter:
    1. dueDate due <= 1d and (assignee = currentUser() or reporter = currentUser())
  2. In the filter description use the text that you mentioned in your question so that the email will include that
  3. Create a group subscription (select a group while creating the subscription)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,864 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you