Would like for an alert to go out 24 hours before the due date, to both the reporter and the assignee. What is the best approach to achieve this and want to sent message ->
The due date for this work is within the next 24 hours. If you feel the work will not be complete during that time frame, please contact the reporter immediately.
You can create a filter to get this result and subscribe it to mail.
The filter will have JQL similar to this:
issuetype = "Task" and Status in ("Open", "In Progress") and duedate >= +1d
For Past Due:
issuetype = "Task" and Status in ("Open", "In Progress") and duedate >= now()
Note: You will have ask everyone to subscribe. You can't send it to assignee alone.
Actually, you can create a filter which includes assignee = currentUser() and share it with users. Then ask them to subscribe.
dueDate due <= 1d and (assignee = currentUser() or reporter = currentUser())
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