JIRA: Workflow customization tips for large deployments?

Which is the recommendation regarding managing workflows customization on an enterprise deployment (w multiple projects)? Standard workflows managed by centralized committe? Or customized workflows managed by project or set of similar projects? in which cases is best an approach over the other?


1 answer

1 vote

Depends on your processes to be honest.

If you've got development teams that run themselves, you probably want to let them generate their own customised workflows (suggestion - look into Simplified Workflows that the Jira Agile add on provides). If you need your teams to follow common business procedures though, you'll want them to work in similar ways which means centralised committee (although if you're going to do this by committee, keep the committe small and close to the users who will end up with the workflows)

It's even fine to mix the approaches - a place I worked had one group that was doing Incident management, meta-project work, support, etc - they needed fixed workflows that enhanced their reporting and matched the real-world process. They then had several groups of developers who were delighted when we got them simplified workflows and told them to do it themselves.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot