JIRA Velocity Email Error - Since moving to 6.4.5

Hi

Since moving to 6.4.5 we are getting error with an velocity email any ideas what I need to change ?

#disable_html_escaping()
#set ($componentManagerClass = $constantsManager.getClass().getClassLoader().findClass('com.atlassian.jira.ComponentManager'))
#set ($method = $componentManagerClass.getDeclaredMethod('getInstance', null))
#set ($componentManager = $method.invoke(null, null))
#set ($allComments = $componentManager.getCommentManager())
#set ( $comms = ${allComments.getComments($issue)}  )
#set ( $rSorter = $comms.size() - 2  ) ##dont include latest comment as this is for comment event notifications which will put latest comment at the top top top
 
#set ( $rNew = $comms.size() - 1 )
#set ( $a = $comms.get($rNew) )
<table border="0" cellpadding="5" cellspacing="0" style="text-align:left;" >
                <tr>
   <td><b><font size="4" color="#4181FF" face="Arial">Latest Update:</font></b></td>
                       <td><font face="Arial">$a.getBody()</font></td>
                </tr>
                <tr>
                        <td> </td>
                        <td> </td>
                </tr>
                <tr>
                        <td><b><font size="4" color="#4181FF" face="Arial">Description of Maintenance:</b></font></td>
                        <td><font face="Arial">$issue.getDescription()</font></td>
                </tr>
                <tr>
                        <td><b><font size="4" color="#4181FF" face="Arial">Maintenance Start Time:</b></font></td>
                        <td><font face="Arial">$dateformatter.formatDMYHMS($issue.getCustomFieldValue("customfield_11524"))</font></td>
                </tr>
                <tr>
                        <td><b><font size="4" color="#4181FF" face="Arial">Maintenance End Time:</b></font></td>
                        <td><font face="Arial">$dateformatter.formatDMYHMS($issue.getCustomFieldValue("customfield_11525"))</font></td>
                </tr>
 
                <tr>
                        <td><b><font size="4" color="#4181FF" face="Arial">Maintenance Manager:</b></font></td>
                  <tr>
                        <td><b><font size="4" color="#4181FF" face="Arial">Maintenance Manager:</b></font></td>
                        <td><font face="Arial">$a.getAuthorFullName()</font></td>
                </tr>
                <tr>
                        <td><b><font size="4" color="#4181FF" face="Arial">Reference:</b></font></td>
                        <td><font face="Arial">$issue.getKey()</font></td>
                </tr>
</table>
 
 
<br>
</br>
 
#if($rSorter >= 0)
<tr valign="top">
    <td  id="email-fields">
        <table border="0" cellpadding="0" cellspacing="0" style="padding:0;text-align:left;width:100%;" width="100%">
                    <b><font size="4" color="#4181FF" face="Arial">History of Actions Taken</font size="4" color="#4181FF" face="Arial"></b>
 
        <br>
        </br>
 
            #foreach($d in [$rSorter .. 0])
                #set ( $c = $comms.get($d) )
 
                <tr valign="top">
                    <td colspan="0" style="color:${textColour};font-family:${textFontFamily};font-size:${textSize};padding:0 0 10px 0;width:100%;">
                        <div><font face="Arial"><b>$c.getAuthorFullName()</b>: $c.getCreated() - $c.getBody()</font></div>
 
                        </div>
                        <div style="color:${textSubtleColour};padding:4px 0 0 0;">#visibility()</div>
                    </td>
                </tr>
 
            #end
            </table>
        </td>
    </tr>
#end

      

 Error message -

An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'findClass' in class org.apache.catalina.loader.WebappClassLoader threw exception java.lang.LinkageError: loader (instance of org/apache/catalina/loader/WebappClassLoader): attempted duplicate class definition for name: "com/atlassian/jira/ComponentManager" at getEncodedBodyFromContent[line 3, column 78] at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:351) at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:284) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262) at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:507) at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:71) at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:142) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:336) at org.apache.velocity.runtime.RuntimeInstance.render(RuntimeInstance.java:1276) at org.apache.velocity.runtime.RuntimeInstance.evaluate(RuntimeInstance.java:1215) at org.apache.velocity.runtime.RuntimeInstance.evaluate(RuntimeInstance.java:1164) at org.apache.velocity.app.VelocityEngine.evaluate(VelocityEngine.java:219) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBodyForContent(DefaultVelocityManager.java:205) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:497)

1 answer

1 accepted

This widget could not be displayed.

I've fixed this issue by using the JETI plugin

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

112 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you