JIRA Velocity Email Error - Since moving to 6.4.5

Hi

Since moving to 6.4.5 we are getting error with an velocity email any ideas what I need to change ?

#disable_html_escaping()
#set ($componentManagerClass = $constantsManager.getClass().getClassLoader().findClass('com.atlassian.jira.ComponentManager'))
#set ($method = $componentManagerClass.getDeclaredMethod('getInstance', null))
#set ($componentManager = $method.invoke(null, null))
#set ($allComments = $componentManager.getCommentManager())
#set ( $comms = ${allComments.getComments($issue)}  )
#set ( $rSorter = $comms.size() - 2  ) ##dont include latest comment as this is for comment event notifications which will put latest comment at the top top top
 
#set ( $rNew = $comms.size() - 1 )
#set ( $a = $comms.get($rNew) )
<table border="0" cellpadding="5" cellspacing="0" style="text-align:left;" >
                <tr>
   <td><b><font size="4" color="#4181FF" face="Arial">Latest Update:</font></b></td>
                       <td><font face="Arial">$a.getBody()</font></td>
                </tr>
                <tr>
                        <td> </td>
                        <td> </td>
                </tr>
                <tr>
                        <td><b><font size="4" color="#4181FF" face="Arial">Description of Maintenance:</b></font></td>
                        <td><font face="Arial">$issue.getDescription()</font></td>
                </tr>
                <tr>
                        <td><b><font size="4" color="#4181FF" face="Arial">Maintenance Start Time:</b></font></td>
                        <td><font face="Arial">$dateformatter.formatDMYHMS($issue.getCustomFieldValue("customfield_11524"))</font></td>
                </tr>
                <tr>
                        <td><b><font size="4" color="#4181FF" face="Arial">Maintenance End Time:</b></font></td>
                        <td><font face="Arial">$dateformatter.formatDMYHMS($issue.getCustomFieldValue("customfield_11525"))</font></td>
                </tr>
 
                <tr>
                        <td><b><font size="4" color="#4181FF" face="Arial">Maintenance Manager:</b></font></td>
                  <tr>
                        <td><b><font size="4" color="#4181FF" face="Arial">Maintenance Manager:</b></font></td>
                        <td><font face="Arial">$a.getAuthorFullName()</font></td>
                </tr>
                <tr>
                        <td><b><font size="4" color="#4181FF" face="Arial">Reference:</b></font></td>
                        <td><font face="Arial">$issue.getKey()</font></td>
                </tr>
</table>
 
 
<br>
</br>
 
#if($rSorter >= 0)
<tr valign="top">
    <td  id="email-fields">
        <table border="0" cellpadding="0" cellspacing="0" style="padding:0;text-align:left;width:100%;" width="100%">
                    <b><font size="4" color="#4181FF" face="Arial">History of Actions Taken</font size="4" color="#4181FF" face="Arial"></b>
 
        <br>
        </br>
 
            #foreach($d in [$rSorter .. 0])
                #set ( $c = $comms.get($d) )
 
                <tr valign="top">
                    <td colspan="0" style="color:${textColour};font-family:${textFontFamily};font-size:${textSize};padding:0 0 10px 0;width:100%;">
                        <div><font face="Arial"><b>$c.getAuthorFullName()</b>: $c.getCreated() - $c.getBody()</font></div>
 
                        </div>
                        <div style="color:${textSubtleColour};padding:4px 0 0 0;">#visibility()</div>
                    </td>
                </tr>
 
            #end
            </table>
        </td>
    </tr>
#end

      

 Error message -

An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'findClass' in class org.apache.catalina.loader.WebappClassLoader threw exception java.lang.LinkageError: loader (instance of org/apache/catalina/loader/WebappClassLoader): attempted duplicate class definition for name: "com/atlassian/jira/ComponentManager" at getEncodedBodyFromContent[line 3, column 78] at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:351) at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:284) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262) at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:507) at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:71) at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:142) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:336) at org.apache.velocity.runtime.RuntimeInstance.render(RuntimeInstance.java:1276) at org.apache.velocity.runtime.RuntimeInstance.evaluate(RuntimeInstance.java:1215) at org.apache.velocity.runtime.RuntimeInstance.evaluate(RuntimeInstance.java:1164) at org.apache.velocity.app.VelocityEngine.evaluate(VelocityEngine.java:219) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBodyForContent(DefaultVelocityManager.java:205) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:497)

1 answer

1 accepted

I've fixed this issue by using the JETI plugin

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,327 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot