JIRA Upgrade Failed from 5.2 to 6.1.7

[Kristen Viscardi]

We are trying to upgrade JIRA to 6.1.7 from 5.2. I tried upgrading and it failed. Then I uninstalled 6.1.7 and tried to re install 5.2 and now that is failing. I attached a screen shot and the exception. Thank you! ()

[Nic Brough -Adaptavist- · Accepted solution]

The image is chopped off on the right, loosing the bits we actually need to see.

Could you give us just the text of the exeception? Screenshots are a bit clunky when dealing with plain text errors.

Also, you probab;y want to read your log in more detail, it should tell you why the upgrade is failing.

[Kristen Viscardi]

Exception thrown during upgrade: java.lang.NullPointerException

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)

at com.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:87)

at com.atlassian.jira.issue.fields.CustomFieldImpl.getCustomFieldSearcher(CustomFieldImpl.java:1872)

at com.atlassian.jira.issue.fields.CustomFieldImpl.(CustomFieldImpl.java:248)

at com.atlassian.jira.issue.fields.CustomFieldImpl.(CustomFieldImpl.java:221)

at com.atlassian.jira.issue.managers.DefaultCustomFieldManager$CustomFieldCache.cloneCustomFields(DefaultCustomFieldManager.java:762)

at com.atlassian.jira.issue.managers.DefaultCustomFieldManager$CustomFieldCache.getAllCustomFields(DefaultCustomFieldManager.java:749)

at com.atlassian.jira.issue.managers.DefaultCustomFieldManager$CopyOnWriteCustomFieldCache.getAllCustomFields(DefaultCustomFieldManager.java:642)

at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.getAllCustomFields(DefaultCustomFieldManager.java:438)

at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.getCustomFieldObjects(DefaultCustomFieldManager.java:433)

at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build6045.getCustomFields(UpgradeTask_Build6045.java:132)

at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build6045.doUpgrade(UpgradeTask_Build6045.java:59)

at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeTaskSuccess(UpgradeManagerImpl.java:685)

at com.atlassian.jira.upgrade.UpgradeManagerImpl.runUpgradeTasks(UpgradeManagerImpl.java:534)

at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgrade(UpgradeManagerImpl.java:463)

at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeeded(UpgradeManagerImpl.java:405)

at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeededAndAllowed(UpgradeManagerImpl.java:340)

at com.atlassian.jira.upgrade.UpgradeLauncher.checkIfUpgradeNeeded(UpgradeLauncher.java:106)

at com.atlassian.jira.upgrade.UpgradeLauncher.start(UpgradeLauncher.java:54)

at com.atlassian.jira.startup.ActiveServicesLauncher.start(ActiveServicesLauncher.java:42)

at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:128)

at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:315)

at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:209)

at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:114)

at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:30)

at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:77)

at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:34)

at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:72)

at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:54)

at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4791)

at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5285)

at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)

at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1559)

at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1549)

at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)

at java.util.concurrent.FutureTask.run(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Caused by: java.lang.NullPointerException

at com.atlassian.jira.util.JiraUtils.loadComponent(JiraUtils.java:96)

at com.atlassian.jira.util.JiraUtils.loadComponent(JiraUtils.java:91)

at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.loadSearcher(DefaultCustomFieldManager.java:298)

at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.getCustomFieldSearcher(DefaultCustomFieldManager.java:277)

at com.atlassian.jira.issue.fields.CustomFieldImpl$CustomFieldSearcherLazyRef.create(CustomFieldImpl.java:2176)

at com.atlassian.jira.issue.fields.CustomFieldImpl$CustomFieldSearcherLazyRef.create(CustomFieldImpl.java:2156)

at com.atlassian.util.concurrent.ResettableLazyReference$InternalReference.create(ResettableLazyReference.java:140)

at com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:321)

at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143)

at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)

at com.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:87)

at com.atlassian.jira.issue.fields.CustomFieldImpl.getCustomFieldSearcher(CustomFieldImpl.java:1872)

at com.atlassian.jira.issue.fields.CustomFieldImpl.(CustomFieldImpl.java:248)

at com.atlassian.jira.issue.fields.CustomFieldImpl.(CustomFieldImpl.java:221)

at com.atlassian.jira.issue.managers.DefaultCustomFieldManager$CustomFieldCache.cloneCustomFields(DefaultCustomFieldManager.java:762)

at com.atlassian.jira.issue.managers.DefaultCustomFieldManager$CustomFieldCache.getAllCustomFields(DefaultCustomFieldManager.java:749)

at com.atlassian.jira.issue.managers.DefaultCustomFieldManager$CopyOnWriteCustomFieldCache.getAllCustomFields(DefaultCustomFieldManager.java:642)

at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.getAllCustomFields(DefaultCustomFieldManager.java:438)

at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.getCustomFieldObjects(DefaultCustomFieldManager.java:433)

at com.atlassian.jira.issue.CustomFieldManager$getCustomFieldObjects.call(Unknown Source)

at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:42)

at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:108)

at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:112)

at com.onresolve.jira.groovy.ScriptManagerImpl.createIndexingCustomField(ScriptManagerImpl.groovy:500)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:90)

at groovy.lang.MetaMethod.doMethodInvoke(MetaMethod.java:233)

at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:1054)

at org.codehaus.groovy.runtime.ScriptBytecodeAdapter.invokeMethodOnCurrentN(ScriptBytecodeAdapter.java:78)

at com.onresolve.jira.groovy.ScriptManagerImpl.this$dist$invoke$1(ScriptManagerImpl.groovy)

at com.onresolve.jira.groovy.ScriptManagerImpl$1.methodMissing(ScriptManagerImpl.groovy)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:90)

at groovy.lang.MetaClassImpl.invokeMissingMethod(MetaClassImpl.java:811)

at groovy.lang.MetaClassImpl.invokePropertyOrMissing(MetaClassImpl.java:1103)

at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:1056)

at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:884)

at org.codehaus.groovy.runtime.callsite.PogoMetaClassSite.callCurrent(PogoMetaClassSite.java:66)

at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCallCurrent(CallSiteArray.java:46)

at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:133)

at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:137)

at com.onresolve.jira.groovy.ScriptManagerImpl$1.run(ScriptManagerImpl.groovy:395)

... 1 more

[Nic Brough -Adaptavist-]

Hmm. I think you've got a broken groovy script. Could find the groovy/script runner jar file(s) in the plugins directory, move it somehwere for safe keeping and then try restarting the Jira?

[Pedro Cora]

Hi Kristen,

Your screenshot is not showing much of the problem. Could you copy and paste the exception in a comment here?