JIRA Upgrade Bug


We have had our JIRA upgraded to 5.2.4, and since then text within the project changes in symbols or question marks.

For Example:

member�€�s records

I am not sure if this is due to the upgrade or if there is a setting that can be enabled. Its curently causing issues with our clients as they cannot read our comments and vice versa.

Thank you in advance


1 answer

1 accepted

Hi Ree,

From the looks of it the problem is with the encoding of the new instance so I'd recommedn that you work through the various knowledge base articles linked to from this document: https://confluence.atlassian.com/display/JIRAKB/Internationalisation+and+Encoding+Troubleshooting

If this doesn't help then you will need to open a ticket with Support so that we can investigate this issue further for you.

All the best,

Thank you all sorted


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,198 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot