JIRA Unable to create issue with message after integrating with Crowd

[Sam Kenny]

After integrating Jira (5.0) and Crowd (2.5.3) I am unable to create issues in JIRA from incoming emails. Even by users who exist as users in JIRA and have create permissions.

I've double checked the email settings themselves but I must be missing something somewhere.

SSO is turned on and there are no issues with SSO/logging in. It is just the email flow.

I looked at the logs but could not find any information being logged associated with email flow.

Any ideas or pointers?

[Sam Kenny · Accepted solution]

Thanks for your help Renjith. Enabling logging showed me that I can had to fix up the permissions in Crowd by adding new groups that had previously been internal to JIRA.

[Renjith Pillai]

Enable email logging in Logging And Profile (administration) and check the errors that is being reported.

Are the emails getting deleted from the mailbox by JIRA service?