JIRA Unable to create issue with message after integrating with Crowd

After integrating Jira (5.0) and Crowd (2.5.3) I am unable to create issues in JIRA from incoming emails. Even by users who exist as users in JIRA and have create permissions.

I've double checked the email settings themselves but I must be missing something somewhere.

SSO is turned on and there are no issues with SSO/logging in. It is just the email flow.

I looked at the logs but could not find any information being logged associated with email flow.

Any ideas or pointers?

2 answers

1 accepted

0 votes
Accepted answer

Thanks for your help Renjith. Enabling logging showed me that I can had to fix up the permissions in Crowd by adding new groups that had previously been internal to JIRA.

Enable email logging in Logging And Profile (administration) and check the errors that is being reported.

Are the emails getting deleted from the mailbox by JIRA service?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,660 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you