When looking at a ticket in Atlassian's JIRA instance, what does UIS mean? I get that it's probably a counter of somesort, but what it is counting?


In the below ticket UIS is currently 18, but 18 what?


1 answer

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HI Casey,

The field is a User Impact Score and it's used to help identify issues that are gaining traction.  Take a look at the Community post Answers to your burning questions! for a bit more info:

How does Atlassian prioritize bug fixes, especially for non-critical bugs and what is the process? How do you plan on improving communication to customers? - Karina A., Chicago, IL

Our major products have dedicated bug fix teams who work solely on fixing issues we have shipped in previous versions of the products. The prioritization is done jointly by engineering and support, and is based on a metric called User Impact Score, which takes into account the number of users affected and the impact of the bug on their work. This way we're always working to fix the issues that cause the most customer pain first. We will continue to explore ways we can improve our communication in this area.

I'm pretty sure the algorithm was created internally and applied to the field, however, if you're looking to do the same there is an add-on that performs a similar function called Feature Score for Jira.

Hopefully that helps!



Matt Doar Community Champion Feb 07, 2018

Here's how that plugin calculates the score: https://confluence.everit.biz/display/FSDL/Score+calculation+and+ranking

But it's not clear that Atlassian is going to publish the exact algorithm for UIS.

Because then we would game the metric :)

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