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JIRA/Trello power-up not authorizing/connecting

Hello: I am trying to use the JIRA power-up feature in Trello. However, each time I input our unique JIRA URL, the applications do not connect. The authorization dialog box just "hangs" and the connection is not made. I apologize in advance if this is a troubleshooting issue for the Trello community versus JIRA. Any help or guidance will be appreciated. Thank you.  

5 answers

@Bogdan Wiśniewski @rich -  We are having the same issue!!  Any tips or tricks to make this connection?



Our team is experiencing something similar: I have no problem connecting Trello/Jira, but others on my team are experiencing this hanging connection. What could be the source of these different experiences?

me too, the admin on our jira board can create an issue from our trello cards to a jira board but we cant

Having this issue now. Can't find auth-from-trello. Tried chrome, opera, safari, other dns settings etc.

same here. Is this being worked on?

Vahid I'm New Here Aug 27, 2021

We're experiencing the same issue

I'm having the same issue. Just won't connect.


Hi, Bogdan from coinfirm here - similar issue. I tried few times last few days to integrate my Trello board with our company jira. It redirect me to jira, but then authorisation attempt ends with the message "Internal Server Error". 

Pls help.


rich Atlassian Team Feb 26, 2018

Hi Bogdan. Sorry you're having issues... would you mind creating a support case with Trello ( Feel free to mention me in the case so I can take a look at it. And please specify your Jira URL in the case.

0 votes
rich Atlassian Team Feb 21, 2018

There was a bug that caused that, but has been fixed just a bit ago. Mind trying again?

Yes. This issue is fixed. I really appreciate your help. Thank you. 

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